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FEES PAYMENT -TERMS AND CONDITIONS

 

  • Payments are made via Ezypay, with no lock in contract.

 

  • ​Pupils can resign at any time. Only two week’s notice is required.

 

  • Swim fees are debited weekly in advance (Friday payment is for week ahead). 

  • Unfortunately we do not offer casual attendance payment options. 

 

  • Only the submitting of your details with Ezypay can confirm your lesson spot.

  

  • We operate 52 weeks unless advised otherwise.  Debit/payments are ongoing unless resignation is received.

 

  • In the event swim school closes all debits will be suspended.  Clients will be advised a month in advance of any closure.

 

  • Fees payment will continue until notice of resignation is received.  Must be in writing (text). 

Transaction Fees 

Debit/Credit Cards/ Direct Transfers - $0.28 + 1.53%   (ie $21 fees payment =$0.60 Ezypay Transaction Fee)

 

Diners /Amex - $0.28 + 7.53%

There is No Ezypay Account Set-up Fee

 

Failed Payments will incur a $9.79 charge to the customer (paid to Ezypay not Damien Gulliver Swim School).

 

In the event of insufficient funds in account Ezypay will reattempt to debit the same account three working days after initial attempt. 

MAKE-UP LESSON POLICY

  • Our swim school operates similar to child care and after school care.  

 

  • Your payment pays for your lesson spot on the designated day. 

 

  • Due to demand our lessons operate to capacity.

 

  • No make up lessons (learn to swim and stroke correction).

 

  • No refunds no exceptions. 

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  • Lessons operate twelve months of the year including school holidays and public holidays.

 

When pupils are away for an extended period options are to:

1.  Keep lesson spot by continuing payments.

2.  Cancel payments, (giving two week’s notice), surrender your lesson spot and re-book at a later date. 

Note: Your lesson spot cannot be reserved with out payment.

  • All debits will be suspended if swim school closes for any period

 

Storm Season Policy

We monitor all storms. Lessons will be temporarily suspended or postponed if the situation merits. All clients will be advised via Text. If Lessons are postponed due to storms a make up lesson will be arranged.

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